Budapest
- Budapest, Expo tér 5-7, 1101 Hungary
- Full-time
- Department: Customer Support
Company Description
Unique, exciting, fun-loving, and fast-growing – Welcome to Docler Holding! Since launching in 2001, we have created products and experiences that entertain millions of people across the globe. We now serve more than 50 million users a day and are consistently among the top visited websites in the world with following in the millions!
Some of our top-ranking websites include:
- Livejasmin.com, a market leader in the live streaming industry
- Jasmin.com, a platform that helps people make authentic connections
- Oranum.com, a pioneer in the online esoteric space and the world’s biggest live esoteric site
- BeMyFan.com, a link sharing tool that helps influencers connect with their fan
- Bimbim.com, an innovative, mobile -focused platform for content creators
Job Description
We are looking for someone who would love to help our members.
With us, you will…
- Make complicated situations simple and easy
- Be responsible for providing unique member service related to our web services
- Help us interact with members via live chat, create and edit knowledge database, you may be expected to pick up the phone as needed to help members
- Work in three shifts but with exceptional conditions which is only available at our company in Hungary
You’ll be expected to answer about 50-75 emails/inquiries per day once you’re fully up to speed (3-5 months or thereabouts). This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load – you’ll get all the help you need along the way!
Qualifications
- Create a wonderful member experience as you understand that making a member happy is crucially important to a business’s success
- Be creative, friendly, and solution-oriented with members and colleagues
- Look for ways to constantly improve processes
- Excellent verbal & written language skills and practical experience in English (any other language is a huge plus)
- Ideally 1-2 years of member support experience dealing with complex issues, troubleshooting and problem solving
- Sales vein or experience with sales activities, cold calls is highly desired.
- Exceptional writing abilities to provide clear and empathetic member support through email and live chat
- Flexibility when it comes to working hours, as our shifts can be day or night
- Great sense of humor and able to work under pressure
- Be legally authorized to work in Hungary
- High school graduation
Additional Information
- We’re offering a range of 410,000 HUF – 460,000 HUF (gross/month) for this position.
- Great work-life balance opportunities.
- As many as 35 days a year paid day offs (on top of your holidays). That’s about 3 days less work days per month!
- With a flexible shift schedule, combining your rest days with only 3 holidays you can even have 10 days continuous rest time!
- We offer an overwhelming amount of breaks and the possibility for shorter shifts.
- Gym membership at Sportkártya so you can lift, or run, or flex, your way.
- We’ll make sure you’re eating well and feeling great, but on the days you don’t feel so great, we’ve got you covered with private health insurance.
- You are more than welcome to park for free in our protected parking lot.
- On your first day of work, bring a duffel bag! We are going to load you up with gifts and goodies.
- Last but not least…you’ve probably already guessed that the vibe in our workplace is friendly and fun… but that’s a bit of an understatement.
- Free fruit
- In-house catering possibilities
- Sporting possibility
