Budapest

User Services Representative (in three shift)

• Budapest, Expo tér 5-7, 1101 Hungary
• Full-time
• Department: Customer Support

Company Description

Unique, exciting, fun-loving, and fast-growing – Welcome to Docler Holding! Since launching in 2001, we have created products and experiences that entertain millions of people across the globe. We now serve more than 50 million users a day and are consistently among the top visited websites in the world with following in the millions!

Some of our top-ranking websites include:

• Livejasmin.com, a market leader in the live streaming industry
• Jasmin.com, a platform that helps people make authentic connections
• Oranum.com, a pioneer in the online esoteric space and the world’s biggest live esoteric site
• BeMyFan.com, a link sharing tool that helps influencers connect with their fan
• Bimbim.com, an innovative, mobile -focused platform for content creators

Job Description

We are looking for someone who would love to help our members. 

With us, you will…

• Make complicated situations simple and easy
• Be responsible for providing unique member service related to our web services
• Help us interact with members via live chat, create and edit knowledge database, you may be expected to pick up the phone as needed to help members 
• Work in three shifts but with exceptional conditions which is only available at our company in Hungary

You’ll be expected to answer about 50-75 emails/inquiries per day once you’re fully up to speed (3-5 months or thereabouts). This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load – you’ll get all the help you need along the way!

Qualifications

• Create a wonderful member experience as you understand that making a member happy is crucially important to a business’s success
• Be creative, friendly, and solution-oriented with members and colleagues
• Look for ways to constantly improve processes
• Excellent verbal & written language skills and practical experience in English (any other language is a huge plus)
• Ideally 1-2 years of member support experience dealing with complex issues, troubleshooting and problem solving
• Sales vein or experience with sales activities, cold calls is highly desired. 
• Exceptional writing abilities to provide clear and empathetic member support through email and live chat
• Flexibility when it comes to working hours, as our shifts can be day or night
• Great sense of humor and able to work under pressure
• Be legally authorized to work in Hungary
• High school graduation

Additional Information

• We’re offering a range of 410,000 HUF – 460,000 HUF (gross/month) for this position.
• Great work-life balance opportunities.
• As many as 35 days a year paid day offs (on top of your holidays). That’s about 3 days less work days per month!
• With a flexible shift schedule, combining your rest days with only 3 holidays you can even have 10 days continuous rest time!
• We offer an overwhelming amount of breaks and the possibility for shorter shifts.
• Gym membership at Sportkártya so you can lift, or run, or flex, your way.
• We’ll make sure you’re eating well and feeling great, but on the days you don’t feel so great, we’ve got you covered with private health insurance.
• You are more than welcome to park for free in our protected parking lot.
• On your first day of work, bring a duffel bag! We are going to load you up with gifts and goodies.
• Last but not least…you’ve probably already guessed that the vibe in our workplace is friendly and fun… but that’s a bit of an understatement.
• Free fruit
• In-house catering possibilities
• Sporting possibility

VIP Service Representative (partner services)

• Budapest, Expo tér 5-7, 1101 Hungary
• Full-time
• Department: Customer Support

Company Description

Unique, exciting, fun-loving, and fast-growing – Welcome to Docler Holding! Since launching in 2001, we have created products and experiences that entertain millions of people across the globe. We now serve more than 50 million users a day and are consistently among the top visited websites in the world with following in the millions!

Some of our top-ranking websites include:

• Livejasmin.com, a market leader in the live streaming industry
• Jasmin.com, a platform that helps people make authentic connections
• Oranum.com, a pioneer in the online esoteric space and the world’s biggest live esoteric site
• BeMyFan.com, a link sharing tool that helps influencers connect with their fan
• Bimbim.com, an innovative, mobile -focused platform for content creators

Job Description

Our fantastic VIP Partner Services team is growing so we are looking for new team members. The ideal candidate is someone who is humble and hungry for success, collaborates well, love to talk to clients and able to understand the urgency of their business needs. We believe exceptional customer service is about putting people at the center, not cases or tickets. We are looking for awesome people who are open-minded, passionate and take pride in the ownership of their tasks while functioning fully in a team setting.

With us, you will…

• Create a wonderful partner experience as you understand that making a partner happy is crucially important to a business’s success
• Handle incoming inquires on various channels of assigned business partners in order to satisfy their needs and increase their revenue
• Be the primary point of contact and build long-term relationships with assigned business partners
• Evaluation of business’ partners needs and suggest our solution to meet mutual objectives
• Be creative, friendly, and solution-oriented with business partners and colleagues
• Look for ways to constantly improve processes

Qualifications

• Ideally 1-2 years of customer support experience dealing with complex issues, troubleshooting and problem solving
• Excellent verbal & written language skills and practical experience in English
• Outstanding communication and representation skills to represent the company on different events (international travelling opportunities)
• Exceptional writing abilities to provide clear and empathetic customer support through email and live chat
• Flexibility when it comes to working hours, as our shifts can be day or night
• Great sense of humor and ability to work under pressure
• Be legally authorized to work in Hungary
• High school graduation

Additional Information

• We’re offering a range of 460,000 HUF – 510,000 HUF (gross/month) for this position
• Great work-life balance opportunities
• As many as 35 days a year paid day offs (on top of your holidays). That’s about 3 days less work days per month!
• With a flexible shift schedule, combining your rest days with only 3 holidays you can even have 10 days continuous rest time!
• We offer an overwhelming amount of breaks and the possibility for shorter shifts
• We’ll make sure you’re eating well and feeling great, but on the days you don’t feel so great, we’ve got you covered with private health insurance
• You are more than welcome to park for free in our protected parking lot
• On your first day of work, bring a duffel bag! We are going to load you up with gifts and goodies
• Last but not least…you’ve probably already guessed that the vibe in our workplace is friendly and fun… but that’s a bit of an understatement
• Free fruit
• In-house catering possibilities
• Sporting possibility

Partner Services Representative (in three shift)

• Budapest, Expo tér 5-7, 1101 Hungary
• Full-time
• Department: Customer Support

Company Description

Unique, exciting, fun-loving, and fast-growing – Welcome to Docler Holding! Since launching in 2001, we have created products and experiences that entertain millions of people across the globe. We now serve more than 50 million users a day and are consistently amongst the top visited websites in the world with following in the millions!

Some of our top-ranking websites include:

• Livejasmin.com, a market leader in the live streaming industry
• Jasmin.com, a platform that helps people make authentic connections
• Oranum.com, a pioneer in the online esoteric space and the world’s biggest live esoteric site
• BeMyFan.com, a link sharing tool that helps influencers connect with their fan
• Bimbim.com, an innovative, mobile -focused platform for content creators

Job Description

We are looking for someone who would love to help our customers. You should enjoy making complicated situations simple and painless and have a passion for our products. You’ll be responsible for providing unique customer service related to our web services. You’ll also help us interact with customers via live chat, create and edit knowledge database. In addition, you may be expected to pick up the phone as needed to help customers answer more complex questions, however, 90% of customer engagement is via email or live chat. You’ll work in three shifts but with exceptional conditions which is only available at our company in Hungary.

You’ll be expected to answer about 50-75 emails/inquiries per day once you’re fully up to speed (3-5 months or thereabouts). This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load – you’ll get all the help you need along the way!

With us, you will…

• Customer support in English via chat
• Content management and monitoring to support our industry-leader website
• Increasing customer satisfaction by using professional customer support techniques

Qualifications

• Customer service experience is a plus
• Upper intermediate written English language skills
• Fast-typing skills, ability to write with at least 220 characters per minute speed. Blind typing is a plus
• Ability to empathize with and prioritize customer needs
• Ability to adjust communication according to the client’s level of knowledge and their emotional state
• Effective problem solving skills including decision making and time management.
• Creative thinking and proactive working style
• Ability to multi-task
• Work effectively on your own and as part of a team
• Flexibility to work in rotating shifts
• High school graduation

Additional Information

• We’re offering a range of 410,000 HUF – 460,000 HUF (gross/month) for this position
• Great work-life balance opportunities
• As many as 35 days a year paid day offs (on top of your holidays). That’s about 3 days less work days per month!
• With a flexible shift schedule, combining your rest days with only 3 holidays you can even have 10 days continuous rest time!
• We offer an overwhelming amount of breaks and the possibility for shorter shifts
• We’ll make sure you’re eating well and feeling great, but on the days you don’t feel so great, we’ve got you covered with private health insurance
• You are more than welcome to park for free in our protected parking lot
• On your first day of work, bring a duffel bag! We are going to load you up with gifts and goodies
• Last but not least…you’ve probably already guessed that the vibe in our workplace is friendly and fun… but that’s a bit of an understatement.
• Free fruit
• In-house catering possibilities
• Sporting possibility

https://www.doclerholding.hu/hu/main/

Apply for a job: akadalyugras@sinosz.hu.