Budapest

Budapest, Expo tér 5-7, 1101 Hungary
Full-time
Department: Customer Support

Company Description

Unique, exciting, fun-loving, and fast-growing – Welcome to Docler Holding! Since launching in 2001, we have created products and experiences that entertain millions of people across the globe. We now serve more than 50 million users a day and are consistently amongst the top visited websites in the world with following in the millions!

Job Description

We are looking for someone who would love to help our customers. You should enjoy making complicated situations simple and painless and have a passion for our products. You’ll be responsible for providing unique customer service related to our web services. You’ll also help us interact with customers via live chat, create and edit knowledge database. In addition, you may be expected to pick up the phone as needed to help customers answer more complex questions, however, 90% of customer engagement is via email or live chat. You’ll work in three shifts but with exceptional conditions which is only available at our company in Hungary.

You’ll be expected to answer about 50-75 emails/inquiries per day once you’re fully up to speed (3-5 months or thereabouts). This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load – you’ll get all the help you need along the way!

With us, you will…

• Customer support in English via chat
• Content management and monitoring to support our industry-leader website
• Increasing customer satisfaction by using professional customer support techniques

Qualifications

• Customer service experience is a plus
• Upper intermediate written English language skills
• Fast-typing skills, ability to write with at least 220 characters per minute speed. Blind typing is a plus
• Ability to empathize with and prioritize customer needs
• Ability to adjust communication according to the client’s level of knowledge and their emotional state
• Effective problem solving skills including decision making and time management.
• Creative thinking and proactive working style
• Ability to multi-task
• Work effectively on your own and as part of a team
• Flexibility to work in rotating shifts
• High school graduation

Additional Information

• We’re offering a range of 410,000 HUF – 460,000 HUF (gross/month) for this position
• Great work-life balance opportunities
• As many as 35 days a year paid day offs (on top of your holidays). That’s about 3 days less work days per month!
• With a flexible shift schedule, combining your rest days with only 3 holidays you can even have 10 days continuous rest time!
• We offer an overwhelming amount of breaks and the possibility for shorter shifts
• We’ll make sure you’re eating well and feeling great, but on the days you don’t feel so great, we’ve got you covered with private health insurance
• You are more than welcome to park for free in our protected parking lot

• On your first day of work, bring a duffel bag! We are going to load you up with gifts and goodies
• Last but not least…you’ve probably already guessed that the vibe in our workplace is friendly and fun… but that’s a bit of an understatement.
• Free fruit
• In-house catering possibilities
• Sporting possibility

https://www.doclerholding.hu/hu/main/

Some of our top-ranking websites include:

• Livejasmin.com, a market leader in the live streaming industry
• Jasmin.com, a platform that helps people make authentic connections
• Oranum.com, a pioneer in the online esoteric space and the world’s biggest live esoteric site
• BeMyFan.com, a link sharing tool that helps influencers connect with their fan
• Bimbim.com, an innovative, mobile -focused platform for content creators

Apply for a job: akadalyugras@sinosz.hu.